All Pools that are 8 Foot Easy SET and above are covered by a 90 day manufacturer warranty that is handled by INTEX the manufacturer. The warranty covers pools that are defective and within 90 days of the date of purchase.
For filter pumps, saltwater systems, and LED pool light they typically have a 1 year warranty. If you have a warranty claim or would like more detailed warranty information you will need to call Intex's customer service depart at 1(800) 234-6839.
The Swim Center and various Kiddie Pools do not have a manufacturer or store warranty. This also applies to small inflatable accessories.
FoxAboveGroundPools.com offers a simple and easy No Worries return policy. As long as your product is in new condition and has not been opened, or used, you can return it to us within 30 days of your purchase. When returning your unused, unopened merchandise, please follow these simple steps:
To qualify for a refund you must contact either firstname.lastname@example.org or (208) 228-5658 and request a RMA # within 30 days of the date of purchase. In your email please include your name, order number and reason for return. Your RMA # and return instructions will be emailed back to you.
The Return must meet these following requirements:
- You must contact us to receive a return authorization or RMA number.
- Our friendly customer service team will explain the steps to return your product.
- Products that arrive to us without a RMA number will be refused and not accepted.
- Merchandise must be received in its original condition and packaging new and unopened.
- If used merchandise is sent to us we will refuse the shipment.
- Merchandise must be returned pre-paid postage.
- In the case of refunds, original shipping is not refunded.
- Credit will be issued to the original credit card once the returned merchandise has been received and conditions have been met.
- Canceled orders may be subject to a $5.00 cancellation fee.
If you have any questions, please call FoxAboveGroundPools.com customer service (208) 228- 5658. Our customer service hours are 9 am - 5 pm MST Monday through Friday.