What is the life of the filter pump?
Estimated filter pump life is approximately 2,000 hours, which is about 3 summer seasons of normal usage.
Can the pump be used to empty the pool?
No. The pump is not designed for this purpose.
Does the pump keep the pool walls and bottom clean?
No. With proper chemicals and filter cartridge replacement, the pump will keep the pool clean from suspended water particles. A pool vacuum should be used to clean the walls and bottom of the pool. Additionally the INTEX KRYSTAL CLEAR(TM) Saltwater System and maintenance kits will keep your pool clean from algae and bacteria. Depending on the local characteristics of your water condition, it may be desirable to add water softeners, clarifiers, or algaecides.
How do I know if I have a truly defective pump and not just an oversight on my part?
Review the Trouble Shooting Guide in your Owner's Manual.
Does the pump meet recognized electrical standards?
Yes, depending on the model, INTEX filter pumps meet UL, CSA, ETL, EN and AS/NZ Standards
Can I disassemble the motor housing to clean the inside?
No. This will invalidate the filter pump warranty and INTEX will not be responsible for any consequences that might result from opening the motor housing for any reason. Personal injury may result if reassembly is done improperly.
What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors?
Due to variations in ambient temperature, PVC parts may become stiffer or softer. To facilitate the connection of the hoses to the black protruding hose connectors on the pool wall, you may use soapy water solution (mix 6 drops of dish detergent in 1/2 a cup of water) to lubricate the hoses and the black protruding hose connectors. Continue installation per owner's manual. Do not use lubricants such as machine oil, industrial oil, or house grease.
What is your suggestion on pump maintenance?
Occasionally, petroleum jelly may be applied to the "O-Ring" located underneath the top filter cover to minimize seal cracking. Check hoses for leaks and replace if needed. Also make sure you've cleaned or replaced filter cartridges as recommended in the Owners Manual.
My filter pump cartridge chamber has a 0.25 inch (0.63 cm) gap or has two dents on the cartridge chamber side threaded edge. Is the pump defective and will it cause water leakage?
No. The 0.25 inch (0.63 cm) gap or the two dents are mold-tooling marks (see attached pictures). Water leakage is mainly caused by a missing O-ring, the O-ring is not sitting properly and/or cartridge cover or collar not properly secure and tighten.
How long should I run my filter pump?
We recommend circulating the entire pool water once every day; refer to the table attached or the instructional DVD video for operating time. You may extend the operating hours depending on water, ambient conditions and heavy pool usage.
Note: we do not suggest operating the pump for more than 8 hours per day.
Table of operating hours of INTEX Filter Pumps for INTEX Pools
Can I upgrade my filter pump to a larger model and what should I do if I want to upgrade my pump?
Yes, you can upgrade your filter pump to a larger model. Make sure the hose fittings are compatible. There are two (2) hose sizes, model 603/604/637/637R/638/638R use 1-1/4" (32mm) hose size (part# 10116 or #11149), and model 635T/636T/633T/634T/FP621/FP622/SF20110/CG Model 8111 use 1-1/2" (38mm) hose size (part# 11009). You will need two (2) hose adaptors B (part# 10722) when upgrading from 1-1/4" (32mm) to 1-1/2" (38mm) hose fittings.Adaptor installation instruction
Can I hook up a vacuum to the pump?
Yes, the pump is designed to be used with INTEX vacuum system (#58947/58948/ 58949/18947/18948/18949) only. 58947/18947 and 58949/18949 require a minimal flow of 800 gph (3028 lph), and 58948 requires a minimal flow of 2,000 gph (7,570 lph).
Does a filter pump have to be used with my INTEX above ground pool?
Yes, for hygienic purposes we recommend a filter pump be used with all INTEX 8' or larger above ground pools.
What are the specifications of the filter pumps?
Will the pump get damaged if splashed with water?
How long is the filter pump electrical cord?
25 feet (7.62 meters) long for 110V-120V AC in North America.
10 feet (3 meters) long for 220-240V AC. (International)
What is the recommended procedure to keep my pool clean while waiting for my replacement pump?
Keep all debris out of pool (keep covered) with a debris pool cover, and maintain the proper pH level.
Can the filter pump be operated when a cover is on the pool?
Can we use the pool while the filter pump is operating? Is it safe?
No, due to various local, state, national and international standards, the filter pump is not to be operating if pool is in use and/or occupied, although it is safe and has complied with UL, CSA, ETL, and EN safety standards.
What is the best way to store the filter pump and/or the saltwater system for the winter?
Remove and clean with fresh water and dry all components including hoses. Coat the seals, O-Rings and washers with petroleum jelly (see Owner's Manual for detailed instructions). Store the device and accessories in a dry, indoor storage area preferably between 32 degrees Fahrenheit (0 degrees Celsius) and 104 degrees Fahrenheit (40 degrees Celsius). The original packaging can be used for storage.
How often should the filter cartridge be replaced?
Depending on usage and water conditions, it is recommended that the cartridges be replaced at minimum 2 week intervals. The filter cartridge should be removed and checked at least once a week. It can be partially cleaned by rinsing it off with a garden hose and brush. If it still appears to be dirty, it should be replaced immediately.
Does the pump run on AC or DC power?
110-120V (depending on models), single phase AC. (Which is normal household electricity). (US/Canada)
220-240V (depending on models), single phase AC. (Which is normal household electricity). (International)
Do you need to purchase a GFCI (ground fault circuit interrupter) or RCD (residual current device) outlet?
Yes. The GFCI/RCD should be installed by a licensed electrician. If a filter pump comes with a built-in GFCI in some pool sets, then the normal outlet can also be used.
Should consumers repair the pump themselves?
No. Mainly because of the electrical connections' location to the water chamber, and the fact that improper repair may result in electrocution, injury and/or death.
Are any tools required to assemble the pump?
No. A penny or dime can be used to tighten the hose clamps.
Is there a written warranty for this product?
Yes, the filter pump comes with a limited written warranty included in your Owner's Manual which covers all manufacturing defects in material and workmanship.
The water flow is not as strong as it used to be, why?
See Trouble Shooting Guide in the Owner's Manual. Also check the filter cartridge. If it is dirty the water flow will be much less powerful. Replace the cartridge. Also, check the hoses for any pinholes causing water leakage. The hose clamps may also be loose.
On Model 603/604, Model 637/637R/638/638R, Model 635T/636T, Model 633T/634T and FP621/FP622 should I turn on the pump before releasing the air pressure?
No. After the pool has been filled with water, air can be released from the top of the filter chamber and then the motor can be turned on. See instruction in Owner's Manual.
Should the plunger valves on Model 635T/636T, Model 633T/634T and Model FP621/FP622 pump be closed when the pump is not running?
No, however the valves need to be closed for filter cartridge replacement.
I have a Model 603/604 filter pump and the inlet of the impellor housing is not centered inside the filter pump cartridge chamber, is the pump defective?
I have a Model 637/637R/638/638R filter pump. After receiving the replacement part hoses, they do not fit into the black protruding hose connectors on the side of the pool. Did I receive the wrong hoses?
The 1-1/4" (32mm) hose size is the correct hose for these pumps. Make sure the white sleeves from the previous hoses are removed from the black protruding hose connectors and also from the filter pump hose connectors. See attached picture:Remove the white sleeve
GFCI (Ground Fault Circuit Interrupter) is a device that protects people from serious injury due to electric shock. GFCI's constantly monitor electricity flowing in the circuitry. If the electricity flowing into the circuit differs by even a slight amount from that returning, the GFCI will quickly shut off the current flowing through that circuit.The advantage of using a GFCI is that it can detect even small variations in the amount of current flowing through an electrical product, even amounts too small to activate a fuse or circuit breaker. GFCI's work quickly, so they can help protect consumers from severe electric shocks and electrocution while most common circuit breakers take far too long to stop the flow of electricity.
